Is your marketing bland?
Does it sound just like everyone else’s?
If so, it’s time for a new approach. And believe it or not, you already have what you need to put a spark back into your marketing: YOU!
You—and your team—are unique. You offer something the competition can’t: your personality, your perspective, and your values. In other words, your company culture.
The truth is, your customers want to know who you are, not just what you sell. There’s a place in the market for your unique voice and personality…and your ideal customers and prospects want to see it.
That’s why infusing company culture into your marketing is so effective. Marketing with personality is much more engaging. It draws your audience in, making them feel more connected to you.
But how do you leverage your culture in your marketing? Funny you should ask…we have a few thoughts on the topic.
Why Infusing Company Culture Into Your Marketing Is Important
Your culture affects every part of your business, so it should be included in every part of your business. Applying your company culture to all aspects of your business (including your marketing) helps make sure your strategy is aligned with your big picture goals.
But that’s not the only reason why infusing company culture into your marketing is important.
People Do Business With People, Not Businesses
People want to connect with other people, not corporations. And they decide who they’ll work with based more on emotion than logic. People generally choose to buy from or do business with those they know, like, and trust.
It’s basic likability factor.
You need to connect with your audience on a more human level through shared interests and values. Use your marketing to show who you are (your people, your personality) and why you do what you do (your passion, what drives you).
At Wild Fig, one of our values is fun. You can see that value play out in everything we do—from our website and social media to our email newsletters to our team meetings and the local events we take part in.
Since we put out the “fun vibe” everywhere we go, we tend to attract clients who value that too. Which, in turn, makes our job way more fun…see how that works? It’s circular—we show who we are, we attract clients who value that, we cultivate relationships on that foundation, and that value gets stronger in our business.
You’ll Attract Top Talent and Ideal Prospects
Sharing your personality and values will help you reach your target audience better…and draw in more of the prospects you really want.
Like attracts like. Think about the kind of clients you want to do business with: Who is your ideal customer? It’s pretty likely that your answer will be a reflection of your own company values. Which means that if you showcase your company culture in your marketing, you’ll be more likely to attract clients who share those values.
Plus, you’ll find it’s easier to attract top talent when you’re hiring.
People want to be part of companies who share their values and offer great work environments. If your marketing is nothing more than an endless string of sales pitches, it’s really hard to see who you are as a business or what it’s like to work there.
Your culture drives your work environment. It shapes the way you do business every day. It should also shape your marketing strategy.
Younger Generations Want To Buy From Companies Who Share Their Values
Younger generations of consumers are especially interested in working with companies who share their values.
Millennials are the biggest generation yet, and are heading into their prime spending years. And Gen Z (the second largest generation) is right behind them. Both Millennials and Gen Z are laser focused on buying from companies who are passionate about the same causes they are.
Check out these stats:
- They’re looking for companies who give back. According to Forbes, 75% of Millennials consider it fairly or very important that brands give back to the community…not just turn a profit.
- Social responsibility is key. A recent Businesswire study noted that U.S. Millennial women hold 85% of the total buying power of U.S. millennials, and social responsibility is crucial to them. And as Gen Z grows into their buying power, corporate social responsibility will continue to be just as important—maybe even more so.
- Ultimately, they’re looking for value alignment. Both Millennials and Gen Z say buying from companies who share their values is important to them. In fact, a whopping 83% of Millennials stress the importance of value alignment!
Your Culture Differentiates You Better Than Anything Else
In a digital world, showcasing your brand, who you are, and what you believe in is SO important because it sets you apart from the sea of competitors you’re up against.
Infusing your marketing with your personality helps you stand out from every other business. It shows your audience what you stand for, how you’re different, and why they should pick you over the competition.
And when your audience resonates with your message, you’ll form stronger connections with them.
Your culture should be front and center in your marketing. It should be clearly visible and easily understood in all the ways you show up, both online and off. That includes your website, social media, community engagement, networking events, hiring process…everywhere.
5 Ways To Showcase Your Company Culture in Your Marketing
1. Get Personal
Open, honest communication is what people really want from the companies they do business with. Don’t be afraid to get a little personal.
We’re not saying you should share the most intimate details of your life…just talk about your dog, the book you’re reading, or the new restaurant you checked out this weekend.
In your blogs, social media, and email content, share stories from your life or the day-to-day of your business. Offer behind-the-scenes peeks (customers love a good behind-the-scenes peek!) into your processes, people, and what it’s like to run your business.
Use a conversational tone in your communication—it makes you more approachable and relatable. Jargon and overly academic language can make you seem stiff and distant, putting a wall between you and your audience. Break down that wall by talking to your audience like you’re chatting at a cocktail party, rather than giving a presentation.
This doesn’t mean you can’t evoke a no-nonsense professionalism if that’s who you are…just make sure your communication doesn’t sound like a string of million-dollar thesaurus words.
2. Put a Face to Your Name
Anonymity online can make your company feel distant to potential customers. If you’re posting regularly but you never share photos of yourself or your team, you’ll come off as cold and unapproachable…even robotic.
You’ll attract more customers if people feel like they’re interacting with a real person they can relate to and connect with. And they’ll automatically feel more of a connection with you if they can see your face.
Include photos of you and your team on your website and social media. And don’t just use headshots! Headshots are a fine place to start (especially for your website and LinkedIn profiles), but to really connect with people you need more.
Post photos of:
- Staff meetings
- Team outings and celebrations
- Team members at community events
- Team members taking part in personal hobbies
…and so on. Build a stronger connection by giving your audience a chance to get to know you and your company better. That stronger connection will lead to more customer loyalty.
3. Share Compelling Stories
Statistics are great, and they have their place. But people don’t relate to statistics—they relate to stories.
Storytelling creates an emotional connection with your audience. Emotionally connected customers will visit your business more, buy more often, bring you more referrals, and even be less concerned about price.
- On your website’s About page. Tell the story of your company: what you do, how you got started, and what drives you.
- On your blog. Share stories (both real and hypothetical) of how your service or product solves your customers’ problems. This is also a great spot to share team member highlights and client testimonials.
- In your email newsletters. Offer behind-the-scenes stories, client testimonials, and even the occasional business blunder. Nothing makes you more approachable than sharing your wins and your losses!
- On social media. Social media is made for stories. Use photos, video, and text to show how you’re helping your clients, what your team does to have fun, and how you keep team meetings engaging. Share more about your team members, too—what they like, surprising talents, their pets (people love seeing pets!), and so on.
Take your stories offline as well. Keep a few stories in your back pocket to share at networking events and in prospect meetings to keep things more engaging.
A few tips for telling compelling stories:
- Keep it concise
- Use a clear, linear narrative
- Write a title/subject line that draws people in
- Include images for more engaging content
- Use conversational language (no jargon!)
- Be authentic and use language that connects emotionally
4. Offer Authentic Responses to Comments, Questions, and Requests (All of Them!)
Respond to every social media comment, email, and online review with authentic messages. Never use canned responses. 🤦♀️ 👉
This doesn’t mean you can’t use automation. It just means you need to make sure your automated messages are written in a conversational tone (in other words, make sure they don’t sound robotic).
Don’t ignore negative comments. Negative comments or reviews are just as much an opportunity to connect with your audience as positive ones are! Even if your response doesn’t convince the commenter to give your business another try, potential clients will see it…and they’ll learn a lot about who you are as a company.
Offering authentic responses like this shows you’re available to your customers, you care about what they have to say, and you’re responsive to feedback.
5. Host Events (Meetings Don’t Count!)
Events are a fantastic way to showcase your culture. Invite your customers, prospects, email lists, and social media followers to fun events hosted by your company. Think about your core values and plan events that reflect those values.
Do you value education? Host free webinars on a variety of topics you have expertise in. Offering a bit of your knowledge for free is a great way to make connections.
Do you value taking care of the environment? Host an event where people can bring in their old cell phones or other electronics for recycling. (Check out our client Repowered if you’re in the Twin Cities area!)
Do you value connection and fun? Host regular client appreciation parties or community gatherings with great food, games, and lots of laughter.
Need More Ideas for Infusing Company Culture Into Your Marketing? Wild Fig Can Help!
We hope these ideas and tips help you inject more of your company’s personality and values into your marketing. But if you’re feeling stuck or overwhelmed, we’ve got you!
Contact us for a FREE Digital Marketing Analysis. We’ll help you determine how to use your marketing efforts to share more of your company culture and personality so you can connect more effectively with your audience.
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